Shipping Policy

• 50States Served
• 1-2dProcessing
• 5-7dStandard Delivery

Shipping Coverage

United States Shipping

Horizon Research ships to all 50 United States. We maintain partnerships with reliable carriers to ensure fast, discreet, and secure delivery to your research location.

Coverage Map

International Shipping

At this time, Horizon Research does not offer international shipping. We are currently focused on serving researchers across the United States. International expansion may be considered in the future. Please contact us for specific inquiries.

Shipping Methods & Speeds

We offer multiple shipping options to fit your timeline and budget:

Order Processing & Fulfillment

Processing Timeline

Hours of Operation

Orders placed Monday through Friday are typically processed the same business day. Orders placed on weekends or holidays are processed the next business day. We maintain regular hours to keep your orders moving.

Packaging & Discretion

Professional Packaging

All Horizon Research products are shipped in unmarked, professional packaging designed to protect product integrity during transit while maintaining complete discretion. Your privacy is our priority.

Packaging Standards

• Unmarked external packaging with no product identification
• Protective interior padding to prevent damage
• Temperature-appropriate materials
• Tamper-evident sealing
• Professional presentation suitable for research environments

Contents Include

• Research compound in original sealed vial/container
• Certificate of Analysis (COA) with purity verification
• Detailed product documentation
• Storage and handling instructions
• Return and refund information

Shipping Costs & Fees

Transparent Pricing

Shipping costs are displayed at checkout before you complete your purchase. Horizon Research does not add hidden fees. The cost you see is the cost you pay.

Fee Breakdown

• Standard Ground: $8.50 (5-7 business days)
• Priority Mail: $14.99 (3-5 business days)
• Express Overnight: $29.99 (1-2 business days)
• Weekend Delivery Surcharge: +$10.00

What's Included in Shipping Cost

• Professional packaging and handling
• Carrier shipping via UPS, FedEx, or USPS
• Full insurance coverage
• Tracking number and status updates
• Signature confirmation (when applicable)

Additional Costs

You are responsible for any duties, tariffs, or taxes assessed on delivery in your jurisdiction. Horizon Research will not be held responsible for fees imposed by government agencies or financial institutions.

Tracking & Delivery Information

Real-Time Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's progress in real-time with the carrier. Tracking information is available 24/7.

What Tracking Includes

• Pickup confirmation from our facility
• Transit updates and carrier handling
• Estimated delivery date and time
• Final delivery confirmation
• Carrier contact information for questions

Delivery Address Responsibility

You are responsible for providing an accurate delivery address at checkout. Horizon Research is not responsible for packages delivered to incorrect addresses that you provided. If a package is returned due to address error, re-shipping fees may apply.

Signature Requirements

Some shipments may require signature confirmation upon delivery, depending on the carrier and destination. If you are not available to sign, the carrier will leave a notice with instructions for redelivery.

Damage, Loss & Claims

What if My Package is Damaged?

If your package arrives damaged, please report the issue within 48 hours of delivery with photographic evidence. Horizon Research will:

• Review damage photos and assess severity
• File a claim with the shipping carrier
• Send a replacement product at no cost
• Provide a prepaid return label for the damaged item (optional)

What if My Package is Lost?

If your package is lost in transit, Horizon Research will:

• Investigate the loss with the carrier
• File a claim for the lost shipment
• Send a replacement order immediately
• Follow up on carrier reimbursement

Delivery Delays & Issues

Estimated vs. Guaranteed Delivery

Horizon Research provides estimated delivery times based on carrier standards. These are estimates, not guarantees. Delays can occur due to weather, carrier issues, customs (if applicable), or unforeseen circumstances beyond our control.

Horizon Research Responsibility

Horizon Research is not responsible for delays caused by:

• Weather conditions or natural disasters
• Carrier delays or service interruptions
• Address errors provided by customer
• Missing or incorrect delivery information
• Delays at customs or government agencies
• Refusal of delivery by recipient

What to Do if Your Package is Late

• Check the tracking information online
• Contact the carrier directly with your tracking number
• Contact Horizon Research if the issue persists beyond estimated delivery date
• Provide tracking number and any carrier communication